• BCBS

    • Aetna

    • Medicaid

    • Healthy Blue

    • Amerihealth Caritas NC

    • Carolina Complete Health

    • WellCare

    • United Healthcare Community Plan

    • State Health Plan BHAP (Behavioral Health Access Program)


      *We also offer self-pay and reduced rate options

  • We start with a brief conversation by phone, email, or text—whichever you prefer—to learn about your goals and what you're looking for in therapy. Based on your needs, we'll recommend a therapist and help you find a convenient appointment time.

    From there, we'll guide you through the intake paperwork, verify your insurance benefits (if applicable), and keep you informed about any scheduling or billing updates. At your first virtual session, you'll meet with your therapist, discuss your concerns and goals, and begin developing a plan for treatment. Sessions are typically 50–60 minutes and scheduled at a time that works for both you and your therapist. While many clients begin with weekly sessions, the frequency is adjusted over time based on your needs and progress.

  • We begin by getting to know you, your goals, and what you're looking for in therapy. From there, we thoughtfully match you with the therapist whose experience, approach, and personality we believe will best support your needs.

  • We believe a strong connection with your therapist is an important part of meaningful progress. If you have any questions or concerns about your care, we encourage you to speak with your therapist or contact our front desk. Together, we'll determine the best path forward, including whether working with another therapist on our team may better support your goals.

  • You'll receive access to our secure client portal, where you can complete intake forms, access important documents, and communicate privately with your therapist. Before each appointment, we'll send you a secure link to join your virtual session. You can access the portal and video sessions from your computer, tablet, or smartphone. For the best experience and to protect your privacy, we recommend joining sessions from a quiet, private location where you can speak freely.

  • In many cases, we can schedule new clients within the same week, with most appointments available no later than the following week.

  • You can securely message your therapist anytime through the private messaging feature in our client portal. If you prefer, you're also welcome to call our office and select your therapist's extension to leave a confidential voicemail.